To thrive, organizations need to go beyond providing good customer service and learn how to get into the mind of their customers.
But who is the customer? What roadblocks are in the way? Are we structured to be service oriented? And what happens when we need to serve two masters that have differing agendas or perspectives?
This workshop walks organizational leaders through the process of discovering where they are today and identifies the critical changes, they can make to improve their company's customer service performance.